This cancellation and refund policy applies to all services provided by Bien Cappadocia Travel (Bien Cappadocia Turizm Ticaret Limited Şirketi), located at Yeni Mahalle Lale Caddesi Bina No: 6 Kat: 2 Daire: 5 Merkez/Nevşehir. By booking any service through our website biencappadocia.com, you agree to the terms outlined below.

Cancellation Policy

• Cancellations made at least 48 hours before the scheduled service will receive a full refund.
• Cancellations made between 48 and 24 hours before the service will receive a 50% refund.
• Cancellations made less than 24 hours before the service or no-shows will not be eligible for a refund.
• In case of last-minute cancellations due to force majeure (such as flight cancellations, severe weather conditions, or medical emergencies), a full or partial refund may be considered at our discretion.

Refund Policy

• Refunds will be processed through the same payment method used for the original booking.
• The processing time for refunds may take 5 to 10 business days, depending on the bank or payment provider.
• Any transaction fees charged by banks or payment gateways will be deducted from the total refund amount.
• If a tour or activity is cancelled by Bien Cappadocia Travel due to unforeseen circumstances (e.g., weather conditions, insufficient participants, or operational reasons), customers will be offered either a full refund or an alternative tour.

Modification Policy

• Changes to booking dates or services are subject to availability and must be requested at least 24 hours in advance.
• If the requested modification results in a price difference, customers will be required to pay the difference or receive a partial refund if the new service is of lower value.

Contact Information

For any cancellation or refund requests, please contact us via:

• Email: info@biencappadocia.com
• Phone: +90 530 734 94 40

We appreciate your understanding and cooperation. Thank you for choosing Bien Cappadocia Travel!