1. General This website, biencappadocia.com ("Website"), is operated by Bien Cappadocia Turizm Ticaret Limited Şirketi ("Company"). By using this Website and our services, you agree to abide by the following terms and conditions. These terms govern the relationship between the Company and its customers regarding tour bookings and related services.

2. Booking and Payment

• All reservations are subject to availability.
• A deposit or full payment may be required at the time of booking, depending on the tour or service selected.
• Payment can be made via credit card, bank transfer, or other payment methods available on our Website.
• Once payment is received, a confirmation email will be sent to the provided contact details.

3. Cancellation and Refund Policy

• Cancellations made at least 48 hours before the tour date are eligible for a full refund.
• Cancellations within 48 hours of the tour date may be subject to a partial refund or no refund, depending on the tour provider’s policies.
• In case of force majeure events (e.g., weather conditions, natural disasters), we reserve the right to cancel or reschedule tours. Customers will be offered a full refund or an alternative date.

4. Changes and Amendments

• Customers can request changes to their reservations up to 48 hours before the tour date, subject to availability.
• The Company reserves the right to modify itineraries, schedules, and prices due to operational requirements or unforeseen circumstances.

5. Customer Responsibilities

• Customers must provide accurate personal information during booking.
• Customers must arrive at the designated meeting point on time. Delays may result in forfeiting the booking without refund.
• Any personal belongings are the responsibility of the customer. The Company is not liable for lost or stolen items.

6. Liability and Insurance

• The Company acts as an intermediary between customers and tour operators. We are not responsible for any injuries, damages, or losses incurred during tours.
• Customers are advised to have personal travel insurance covering medical emergencies, trip cancellations, and personal belongings.

7. Privacy Policy

• Personal data provided during booking will be used in accordance with our Privacy Policy.
• Customer information will not be shared with third parties, except as required for booking purposes or by law.

8. Governing Law

• These terms and conditions are governed by the laws of the Republic of Turkey.
• Any disputes arising from these terms shall be resolved in the courts of Nevşehir, Turkey.

9. Contact Information For any questions regarding these terms, please contact us:

Bien Cappadocia Travel

Bien Cappadocia Turizm Ticaret Limited Şirketi

Yeni Mahalle Lale Caddesi Bina No: 6 Kat: 2 Daire: 5, Merkez/Nevşehir

Website: biencappadocia.com

Email: info@biencappadocia.com

Phone: +90 530 734 94 40