This Distance Sales Agreement ("Agreement") is entered into by and between Bien Cappadocia Travel ("Company") and the customer ("Customer") who purchases services or products through the Company's website or other remote communication channels. By placing an order, the Customer agrees to the terms and conditions outlined in this Agreement.

1. Company Information

• Company Name: Bien Cappadocia Travel
• Legal Entity: Bien Cappadocia Turizm Ticaret Limited Şirketi
• Address: Yeni Mahalle Lale Caddesi Bina No: 6 Kat: 2 Daire: 5 Merkez/Nevşehir
• Website: biencappadocia.com
• Email: info@biencappadocia.com
• Phone: +90 530 734 94 40

2. Scope of the Agreement

This Agreement applies to all services and products offered by Bien Cappadocia Travel through its website or other remote communication methods, including but not limited to tour packages, transportation services, and travel-related activities.

3. Order Process

1. The Customer selects the desired service or product on the Company's website.
2. The Customer provides accurate and complete information required for the order.
3. The Company confirms the order via email or other communication channels.
4. Payment is processed according to the selected payment method.

4. Payment Terms

• Payment can be made via credit card, bank transfer, or other methods specified on the website.
• The Customer is responsible for ensuring that payment details are accurate and complete.
• All prices are in EURO (or other specified currency) and include applicable taxes unless stated otherwise.

5. Cancellation and Refund Policy

• Cancellations must be made in writing via email to info@biencappadocia.com
• Refunds are processed according to the cancellation policy of the specific service or product.
• The Company reserves the right to deduct any non-refundable fees or costs incurred.

6. Customer Rights

• The Customer has the right to cancel the order within 14 days of purchase without providing any reason, unless the service has already been rendered.
• The Customer is entitled to a full refund if the cancellation is made within the specified period and no services have been provided.

7. Company Obligations

• The Company is responsible for providing the services or products as described on the website.
• The Company will notify the Customer of any changes or cancellations to the services in a timely manner.

8. Force Majeure

The Company is not liable for any failure or delay in performing its obligations due to events beyond its control, including but not limited to natural disasters, government restrictions, or other unforeseen circumstances.

9. Dispute Resolution

Any disputes arising from this Agreement will be resolved through mutual negotiation. If no resolution is reached, the dispute will be settled in accordance with the laws of the Republic of Turkey.

10. Privacy and Data Protection

The Company is committed to protecting the Customer's personal data in accordance with applicable data protection laws. For more information, please refer to our Privacy Policy.

11. Amendments

The Company reserves the right to amend this Agreement at any time. Any changes will be communicated to the Customer via email or through the website.

12. Contact Information

For any questions or concerns regarding this Agreement, please contact us at:

• Email: info@biencappadocia.com
• Phone: +90 530 734 94 40
• Address: Yeni Mahalle Lale Caddesi Bina No: 6 Kat: 2 Daire: 5 Merkez/Nevşehir

By placing an order, the Customer acknowledges that they have read, understood, and agreed to the terms and conditions of this Distance Sales Agreement.